Free shipping on all order of $250 and up

Shipping Policy

WHEN WILL MY ORDER SHIP OUT?

In stock accessories ship within 3-7 business days. Any custom orders including pillows, rugs, and artwork require between 2-4 weeks for production before being delivered.

 

HOW DOES MY ORDER SHIP?

We use Canada Post for most orders. You also have the option to pick up your order if you are local to Montreal.

 

HOW CAN I TRACK MY PACKAGE?

You will receive an email confirmation along with shipping information once your order ships out.

 

HOW MUCH DOES SHIPPING COST?

For any order above $250, the shipping is on us! Shipping is otherwise calculated upon checkout. 

 

WHERE DO YOU SHIP FROM?

We ship from Montreal, Quebec.

 

WHERE DO YOU SHIP TO?

We currently ship to CANADA & U.S.A. (Excluding Hawaii & Alaska)

If you wish to have your items shipped in a different way, please contact us at sarah@shophibou.com for further shipping quotes.

Hibou Home is not responsible for additional customs fees.

 

HOW DO RETURNS WORK?

We’re sorry things didn’t work out! If you would like to exchange any items please email sarah@shophibou.com & we will evaluate the exchange. Exchanges are at our discretion and maybe refused. We will then issue a Return Authorization & detailed instructions within 2-3 business days. Items can be exchanged for other items of equal or greater value or for store credit. 

Please provide a proof of purchase or order number with your exchange request & allow 5 business days from shipment for the return to arrive and your exchange to process.

Please note that shipping charges are non-refundable on items that are exchanged & not faulty.

Customers are responsible for shipping cost on exchanges.

Items to be exchanged must be unused, undamaged and with original packaging.

We will refund shipping for any faulty item(s) (manufacturer defects only) returned to us that are unused.

Any products purchased through a third-party retailer or wholesaler do not qualify for an exchange, return or repair. All sale or Promo items are FINAL SALE, no exchanges will be accepted.